天美传媒

1. POLICY

a. 天美传媒 hopes to resolve complaints and disputes well and has adopted this dispute resolution policy (the 鈥淧olicy鈥�) to clearly set out the values and procedures for complaint and dispute resolution at the College.

2. SCOPE

a. This Policy applies to all complaints made by and disputes between 天美传媒 Community Members except for:

• Complaints made by 天美传媒 Employees (where the Complainant is a 天美传媒 Employee; see instead the 天美传媒 Employee Complaint Policy);
• Allegations related to Academic and Non-Academic Misconduct (see 天美传媒 Academic Calendar instead); and
• Complaints of discrimination, workplace harassment, workplace violence, or sexual misconduct. Complaints of this nature will be addressed under the applicable 天美传媒 policy.

b. Where anything in this Policy conflicts with applicable law or the collective agreement, the applicable law or collective agreement will be followed.

3. DEFINITIONS

a.鈥淏ad Faith鈥� means actions that have an ulterior motive, e.g., actions that are motivated by meanness, malice, dishonesty, personal animosity. It can be established by direct or circumstantial evidence.

b. 鈥淐omplainant鈥� means the 天美传媒 Community Member who makes a complaint under this Policy.

c.鈥溙烀来� Community Member鈥� means all 天美传媒 students, student clinic interns, patients, 天美传媒 Residence residents, and visitors at both 天美传媒 campuses and all 天美传媒 clinics, internal and external, but does not include 天美传媒 Employees.

d. 鈥溙烀来� Employee鈥� means any person who is employed or engaged by 天美传媒, including full-time or part-time employees, including faculty members, contractors, and volunteers. For clarity, 天美传媒 Employee does not include student clinic interns.

e. 鈥淔rivolous鈥� means actions that are trivial or lacking a reasonable basis; actions that have little prospect of success, are not serious, reasonably purposeful, without merit, or that lack supporting evidence.

f. 鈥淩eprisal or Retaliation鈥� means any revenge taken against someone because of their actions connected to this Policy.

g. 鈥淩espondent鈥� means the person(s) named in the allegations of the Complainant.

h. 鈥淰exatious鈥� means actions that are annoying, distressing, agitating, discomfiting, or demeaning whether intentionally or not, and that have no reasonable purpose.

4. RESPONSIBILE PARTIES

a. All 天美传媒 Community Members are responsible for fostering a safe, healthy, and respectful environment.

• This includes recognizing that some amount of friction and/or interpersonal challenges is a typical part of being a part of a diverse community.

b. All 天美传媒 Community Members must:

• Refrain from violating 天美传媒 Policies, acts of Reprisal or Retaliation, Frivolous, Vexatious, or Bad Faith acts, or other breaches of this Policy;
• Report allegations of complaint or dispute to the Point Person;
  • The Point Person for complaints under this Policy are:
  • For Students and Student Clinic Interns with a non-academic complaint: Legal Counsel;
  • For Students at the Toronto campus with an academic complaint: Associate Dean, Academic Education;
  • For Students at the Boucher campus with an academic complaint: Associate Dean of Academics or Director of Operations and Academic Affairs;
  • For Student Clinic Interns with an academic complaint: Associate Dean, Clinical Education (for their respective campus);
  • For clinic patients: Director, Clinical Services;
  • For visitors, volunteers, and others: Legal Counsel.
• Cooperate with the dispute resolution procedure, including abstaining from impeding or attempting to impede the dispute resolution process;
• Maintain the confidentiality of the dispute resolution process; and
• Comply with the corrective measures imposed by the College under this Policy, subject to relevant collective agreements and other appeal rights.

c. The Point Person is responsible for:

• Acting as the first point of contact for 天美传媒 Community Members voicing concerns;
• Ensuring these concerns are heard and addressed in a timely, fair, and respectful manner;
• Delegating to the appropriate person if necessary;
• Ensuring that the procedures outlined under this Policy are followed; and
• Where necessary, ensuring the complaint is addressed under the correct policy, if not this Policy, and delegated to the appropriate person.

5. POLICY STATEMENT

a. 天美传媒 is committed to upholding principles of natural justice, including fairness and transparency, in the dispute resolution process by:

• i. Ensuring that all 天美传媒 Community Members have a right to:
  • A fair and expeditious resolution of disputes;
  • Know, understand, and respond to allegations made against them;
  • Be subject to reasonable and proportionate sanctions if allegations are substantiated
• Handling disputes:
  • In a respectful, unbiased, thorough, and confidential manner, including by conducting prompt and comprehensive investigations where necessary; and
  • According to the procedures outlined under this Policy, including setting clear and reasonable deadlines.
• Ensuring a procedure is in place for reporting and resolving issues with the aim of fostering understanding, respect, and personal and professional growth among all 天美传媒 Community Members;
• Providing clear guidelines for escalation of persistent issues;
• Providing appropriate support to parties involved in complaints;
• Reviewing and refining institutional structures, policies, and procedures to prevent occurrences of policy non-compliance, and to foster an environment of continuous improvement and respect for all 天美传媒 Community Members.

Please see 天美传媒's Dispute Resolution Procedure.